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CreditHelpHQ

Privacy Policy

Last Updated: March 8, 2024

SMS and Mobile Phone Number Privacy

We do not sell, rent, or share mobile phone numbers or SMS consent with third parties for marketing purposes.

Information You Provide to Us

We gather the personal details you provide when purchasing our products or browsing our website. The kinds of information we might gather encompass:

  • Personal Identifiers, like name, email, address, phone number, and online identifiers
  • Internet Activity
  • Commercial Information, such as purchases made
  • Financial Information, such as credit or debit card numbers
  • Biometric Information, such as sleep patterns, health data, or exercise activities
  • Location Information, including precise whereabouts
  • Physical and Audio Data, which may include physical descriptions
  • Protected Classifications and Other Personal Characteristics, like age, sex, gender identity
  • Inferences from Other Data, drawn from the personal information gathered

Cookie Policy: We utilize cookies to enhance your site experience. These cookies assist in preventing repetitive logins and aid in remembering items in your cart. Additionally, third-party cookies are utilized for advertising and analytics purposes, which you can manage through your browser settings.

Information from Other Sources

We may obtain personal data about you from third-party sources, including other consumers (e.g., referrals).

Categories of Information We May Collect:

  • Other consumers (e.g., referrals)
  • Personal Identifiers, such as Name, Email, Address, and Phone Number

Data Retention Periods

We do not retain data longer than necessary for the purposes outlined in this policy. Typically, we adhere to the following guidelines:

Type of DataRetention Period
Data collected during website usage (e.g., Email, Online Identifiers, Biometric Information, Location Information, Physical and Audio Data, Age, Sex, Gender Identity)We delete or anonymize this data within 5 years of collection.
Data related to product orders (e.g., Name, Email, Address, Internet Activity, Purchases, Credit/Debit Card Numbers)We retain this personal information for as long as necessary to fulfill our contract with you, plus 7 years from your last purchase. Additionally, we may retain data beyond this timeframe in anonymized form.
Customer support and inquiry data (e.g., Name, Email, Address, Phone Number, Purchases)We retain customer feedback and service correspondence for up to 2 years to aid in addressing inquiries or complaints. We may keep data beyond this period in anonymized form.
Promotional and marketing communication data (e.g., Name, Email, Internet Activity, Purchases, Biometric Information, Inferences)If you've opted to receive promotional communications, we'll retain your data until you opt out or request deletion. We may also keep data beyond this timeframe in anonymized form. Additionally, we'll keep a record of opt-outs to prevent future communications.

Why We Process Your Information

We process personal information for the following business and commercial purposes:

  • Fulfilling Customer Orders
  • Operating Our Website or Mobile Apps
  • Sending Promotional Communications

How We Disclose Your Information

We may disclose personal information about you for business and commercial purposes when you purchase our products or visit our website.

We share information with Service Providers (Business Operations Tools, Collaboration & Productivity Tools, Commerce Software Tools, Customer Support Tools, Cybersecurity Providers, Data Analytics Providers, IT Infrastructure Services, Payment Processors, and Sales & Marketing Tools) and Third Parties (Ad Networks, Commerce Software Tools, Cybersecurity Providers, Data Analytics Providers, IT Infrastructure Services, Professional Services, and Sales & Marketing Tools).

Information "Sharing" and "Selling"

We "share" certain personal information with third party ad networks for purposes of behavioral advertising, including: Commercial Information, Internet Activity, and Personal Identifiers. This allows us to show you ads that are more relevant to you.

We "sell" personal data to third parties, as that term is defined in the CCPA.

You may opt out of these data practices by emailing [email protected]

We do not knowingly sell or share (for cross-context behavioral advertising) the personal information of consumers under 16 years of age.

U.S. State Privacy Notices

Some states have an active data privacy law.

California (CCPA)

This section provides additional information for California residents under the California Consumer Privacy Act (CCPA). The terms used in this section have the same meaning as in the CCPA. This section does not apply to information that is not considered "personal information," such as anonymous, deidentified, or aggregated information, nor does it apply to publicly available information as defined in the CCPA.

To the extent we process deidentified personal information, we will make no attempt to reidentify such data.

Your CCPA Rights

Your privacy rights under the CCPA include:

  • Right to Access: You have the right to access the specific pieces of personal information we have collected about you.
  • Right to Delete: You have the right to request that we delete any personal information about you that you have provided to us.
  • Right to Non-Discrimination: If you exercise your CCPA privacy rights, we will not discriminate against you by charging different prices or offering different levels of service.
  • Right to Opt-Out: You have the right to opt-out of any selling and sharing of your personal information.
  • Right to Correct: You have the right to correct inaccuracies in your personal data.

To make a privacy request, please email us at [email protected]

Colorado (CPA)

This section provides additional information for Colorado residents under the Colorado Privacy Act (CPA). The terms used in this section have the same meaning as in the CPA. This section does not apply to information that is not considered "personal data," such as deidentified or publicly available information as defined in the CPA.

Data "Selling" and Targeted Advertising

We "sell" personal data to third parties, as that term is defined in the CPA. We process personal data for purposes of targeted advertising (as defined in the CPA), including: Commercial Information, Internet Activity, and Personal Identifiers. This allows us to show you ads that are more relevant to you. You may opt-out of these data practices by emailing [email protected].

Your CPA Rights

Your privacy rights under the CPA include:

  • Right to Access: You have the right to confirm whether we are processing personal data about you and to access such data.
  • Right to Delete: You have the right to request that we delete any personal data we have obtained about you.
  • Right to Non-Discrimination: If you exercise your CPA privacy rights, we will not discriminate against you.
  • Right to Opt-Out: You have the right to opt-out of any selling of your personal data or processing for targeted advertising.
  • Right to Correct: You have the right to correct inaccuracies in your personal data.

If you believe your rights have been violated and you are not able to resolve the issue directly with us, you may file a complaint with the Colorado Attorney General's Office.

Connecticut (CTDPA)

This section provides additional information for Connecticut residents under the Connecticut Data Privacy Act (CTDPA). The terms used in this section have the same meaning as in the CTDPA. This section does not apply to information that is not considered "personal data," such as deidentified or publicly available information as defined in the CTDPA.

Data "Selling" and Targeted Advertising

We "sell" personal data to third parties, as that term is defined in the CTDPA. We process personal data for purposes of targeted advertising (as defined in the CTDPA), including: Commercial Information, Internet Activity, and Personal Identifiers. To opt-out of these data practices, please email [email protected].

Your CTDPA Rights

Your privacy rights under the CTDPA include:

  • Right to Access: You have the right to confirm whether we are processing personal data about you and to access such data.
  • Right to Delete: You have the right to request that we delete any personal data provided by or obtained about you.
  • Right to Non-Discrimination: If you exercise your CTDPA privacy rights, we will not discriminate against you.
  • Right to Opt-Out: You have the right to opt-out of any selling of your personal data or processing for targeted advertising.
  • Right to Correct: You have the right to correct inaccuracies in your personal data.

If you believe your rights have been violated and you are not able to resolve the issue directly with us, you may file a complaint with the Connecticut Attorney General's Office.

Utah (UTCPA)

This section provides additional information for Utah residents under the Utah Consumer Privacy Act (UTCPA). The terms used in this section have the same meaning as in the UTCPA. This section does not apply to information that is not considered "personal data," such as deidentified, aggregated, or publicly available information as defined in the UTCPA.

Data "Selling" and Targeted Advertising

We process personal data for purposes of targeted advertising (as defined in the UTCPA), including: Commercial Information, Internet Activity, and Personal Identifiers. This allows us to show you ads that are more relevant to you. To opt-out of these data practices, please email [email protected]. We do not receive monetary consideration in exchange for your data and therefore do not "sell" your data as defined in UTCPA.

Your UTCPA Rights

Your privacy rights under the UTCPA include:

  • Right to Access: You have the right to confirm whether we are processing personal data about you and to access such data.
  • Right to Delete: You have the right to request that we delete any personal data you have provided to us.
  • Right to Non-Discrimination: If you exercise your UTCPA privacy rights, we will not discriminate against you.
  • Right to Opt-Out: You have the right to opt-out of targeted advertising.

If you believe your rights have been violated and you are not able to resolve the issue directly with us, you may file a complaint with the Utah Division of Consumer Protection.

Virginia (VCDPA)

This section provides additional information for Virginia residents under the Virginia Consumer Data Protection Act (VCDPA). The terms used in this section have the same meaning as in the VCDPA. This section does not apply to information that is not considered "personal data," such as deidentified or publicly available information as defined in the VCDPA.

Data "Selling" and Targeted Advertising

We process personal data for purposes of targeted advertising (as defined in the VCDPA), including: Commercial Information, Internet Activity, and Personal Identifiers. This allows us to show you ads that are more relevant to you. To exercise your right to opt-out, please email [email protected]. We do not receive monetary consideration in exchange for your data and therefore do not "sell" your data as defined in VCDPA.

Your VCDPA Rights

Your privacy rights under the VCDPA include:

  • Right to Access: You have the right to confirm whether we are processing personal data about you and to access such data.
  • Right to Delete: You have the right to request that we delete any personal data provided by or obtained about you.
  • Right to Non-Discrimination: If you exercise your VCDPA privacy rights, we will not discriminate against you.
  • Right to Opt-Out: You have the right to opt-out of targeted advertising.
  • Right to Correct: You have the right to correct inaccuracies in your personal data.

If you believe your rights have been violated and you are not able to resolve the issue directly with us, you may file a complaint with the Virginia Attorney General's Office.

Contact Us

If you have any privacy-related questions or have trouble accessing this notice, please email [email protected]

Company Information

Slimcola, LLC
325 Front Street
Evanston, WY 82930
Email: [email protected]
Privacy Email: [email protected]